SAP Consultant
Welcome to SYNC IT, where we team up with our partners to build a reliable and robust IT environment that fosters innovation and growth. We take the burden off our partners' shoulders, freeing up their key personnel to contribute to the company's development.
At SYNC IT, we specialize in providing comprehensive implementation services and support for all SAP modules, in both ERP and HANA, along with a wide range of SAP related applications.
Our approach is centered around people. We believe that our team members are our greatest asset, and we prioritize their well-being. This philosophy is deeply ingrained in our culture and reflected in our everyday operations.
We combine people-centricity with cutting-edge technology. Our modern infrastructure, advanced tools, and meticulously developed procedures enable us to deliver exceptional services to our partners. All of this takes place in a friendly, stable, and reliable environment.
Are you an SAP Consultant with support expertise ranging from L1 to L3 in any of the SAP modules? Join our dynamic team and seize outstanding personal development opportunities.
What do you stand to gain by joining us?
Financially rewarding package, including a competitive salary and performance bonuses, along with meal tickets and private insurance.
Socially enriching environment with a blend of experienced professionals and young talents who are eager to welcome and collaborate with motivated team members. Our relaxed working atmosphere is designed to facilitate your professional growth.
Technically empowering experience with access to state-of-the-art SAP systems and cutting-edge technologies. Benefit from a well-designed and balanced onboarding program, as well as access to comprehensive training platforms.
Sync IT offers an exceptional opportunity for SAP professionals like you!
Join our team as a Support Consultant and become the go-to hero for solving customer requests and incidents in both SAP and non-SAP environments. We need your expertise in correcting issues across various SAP services, ensuring smooth operations within our dedicated ticketing system. As a master problem-solver, you'll provide timely resolutions, collaborating seamlessly with colleagues from different teams and seniority levels. Your excellent understanding of customer processes and needs will be crucial as you build, update, and maintain comprehensive documentation. Additionally, you'll play a vital role in training new joiners and conducting testing activities for SAP and non-SAP projects. If you thrive in a dynamic, multicultural environment and possess exceptional communication skills, we want you on our team!
Responsibilities
• Solve customer requests and incidents in SAP and SAP related environments, making a real impact on their experience
• Correct issues across various SAP services, ensuring optimal performance
• Work within a dedicated ticketing system, streamlining processes and maintaining efficiency
• Provide prompt resolutions for customer issues within agreed-upon SLAs, exceeding expectations
• Collaborate seamlessly with colleagues having different levels of expertise, fostering a collaborative work environment
• Build, update, and maintain comprehensive documentation to address newly identified issues and resolutions, promoting knowledge sharing
• Conduct engaging trainings for new joiners, equipping them with the necessary skills and knowledge to excel
• Take part in testing activities for SAP and non-SAP projects, contributing to the delivery of high-quality solutions
• Develop an excellent understanding of customer processes and needs, enabling personalized and effective support
• Maintain constant contact with the customer's IT and business teams, fostering strong relationships and delivering exceptional service
Requirements
• Previous SAP experience as a consultant, support consultant, key-user, or user, demonstrating your expertise in the SAP area • Possess a good understanding of the support process and customer needs, allowing you to provide targeted and efficient solutions
• Strong logical and analytical skills, enabling you to navigate complex challenges with ease
• Thrive in multicultural teams, drive innovation and collaboration
• Exceptional social skills to build meaningful connections with colleagues and customers alike
• Openness towards continuous development in the dynamic world of SAP, embracing new technologies and evolving trends
• Excellent communication skills, adept at explaining complex issues in simple terms for business users while maintaining technical proficiency for IT users
• Customer service orientation, ensuring customer satisfaction is at the heart of every interaction
• Organized and excellent time-management skills, allowing you to handle multiple tasks efficiently and meet deadlines
• Troubleshooting attitude, approaching challenges with a proactive and solution-oriented mindset
• Fluent in English, both written and verbal, enabling seamless communication with global stakeholders
• SAP customizing experience is a plus, adding an extra layer of expertise to your profile